The Reset House

Questions

Frequently Asked Questions

Is this a medical program?

No. The Reset House is a structured wellness program designed to support behavioral change, discipline, and mental clarity. It is not a substitute for professional medical advice, diagnosis, or treatment. We recommend consulting your healthcare provider before enrolling.

Do I really have to give up my phone?

Yes, phone surrender is a core part of the protocol. Your phone is collected upon arrival and returned at checkout. In case of emergencies, there is a dedicated emergency number available.

What if I have dietary restrictions?

Our kitchen accommodates common dietary needs including vegetarian, vegan, gluten-free, and allergy-specific requirements. Let us know during intake and we'll adjust your meal plan accordingly.

Is cold exposure mandatory?

No. Cold exposure (ice baths, cold plunges) is optional and part of the recovery protocol. You can participate at your own comfort level or opt out entirely.

Can I leave during the program?

You are free to leave at any time. However, leaving is not a simple walk-out process. First, you will have a conversation with one of our on-site mentors to make sure this is truly what you want.

Can I have someone outside hold me accountable?

Yes. Before the program starts, you can designate a trusted contact as your accountability buddy.

What should I bring?

Comfortable workout clothing, warm layers for outdoor activities, toiletries, a journal, and any prescribed medications. We provide towels, bedding, and training equipment.

Who is this program for?

Our programs are designed for adults who recognize they've lost control over their habits, attention, or lifestyle and are ready for structured change.

What's included in the breakfast add-on?

The standard protocol follows a structured eating schedule with two meals per day. The breakfast add-on adds a light, nutrient-dense morning meal.

What does a typical day look like?

Structured from 06:30 to 22:00: early wake-up, cold exposure, training, two clean meals, workshop blocks, structured silence, and an early night. The full day-by-day rhythm is shown in the Protocol section above. There is deliberately no unplanned time.

What does it cost, exactly?

Programs range from 295 euro (3-day weekend, shared room) to 2,275 euro (21-day, single room). You secure your spot with a 30% deposit and pay the rest on arrival, or pay in full at booking for a 5% discount. Optional add-ons range from the 45 euro Exit Kit to the 295 euro deep detox protocol, including massage (85 euro per session), before-and-after biometrics (195 euro), a sleep protocol package (120 euro) and the Aftercare+ membership (147 euro for three months).

What is your refund policy?

Cancel 30 or more days before the start date for a full deposit refund. Cancel 14 to 29 days before for a 50% refund. Less than 14 days before the start, the booking is non-refundable, but you can reschedule up to 14 days before the start, subject to availability.

Is fasting and cold exposure safe for me?

The protocol uses 16:8 intermittent fasting and optional, supervised cold exposure with progressive intensity. Both are widely practiced and screened for during intake. If you have a medical condition, are pregnant, or take medication, consult your doctor first. This is a wellness program, not medical treatment, and our intake asks about health factors for exactly this reason.

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